General
Monday to Friday from 09:00 to 17:00.
All bags manufactured by Versapak can be ordered via 2.000 times and come with a 5-year guarantee.
The material used for the manufacture of all Versapak bags and carrier bags is suitable for cleaning with any commercially available cleaning agent and is also suitable for cleaning with antiseptic cleaning liquids and wipes. The use of solvents for cleaning is not recommended, as this may remove any imprints on the bag. In most cases, however, the use of a solvent-based cleaner will not damage the bag material. However, it is advisable to test the solvent on a small area of the bag.
We place our customers at the centre of all our activities. If you have a question, concern or comment, please send a message to info@versapak.de
We can produce bags for any purpose. If you have not found what you are looking for on our website, please call us on +49 (0) 2129 - 3620 080 and we will be happy to advise you.
Customised bags
We can make any bag - whether we customise one of our existing bags or design something completely new. Please see our section for customised bags for more information.
We can print the logo of your choice on all our bags. Please see our section for customised bags for more information.
Yes, we charge a set-up fee. Additional costs are incurred for printed colours, the first colour is free and a fee is charged for each additional colour. Please contact us for further information.
Security seal
Versapak recommends the T2 security seal. We have 3 other types of closure mechanisms and seals available - the Versapak T-seal, the Versapak Round seal and the Versapak Arrow seal. Click here to find out more.
Our stock security seals are either neutral or numbered, but we can add barcodes, QR codes and personalisation.
Yes, you can! Versapak security seals can be recycled in the same way as any other recyclable waste. We also operate a take-back programme for your seals, where we take back used Versapak security seals and process them into new ones. Contact us to find out more.
Versapak T2, T, Button, Arrow and VersaLite+ seals are made from recycled plastic. Click here for more information on our security seals.
Account
Visit the account registration screen and click on "Register here" to create a new account. Or simply place an order and we will automatically create an account during the process.
No, you can place an order as a guest. After you have placed the order, you have the option of setting a password and creating an account on the website.
Click on the "My account" button at the top of the page. You will then see a link "Forgot password" or click on "Forgot password". Enter the e-mail address you used to set up the account and you will receive an e-mail with a link to reset the password.
Click here to log in to your account or click on the "My Account" icon at the top of the page. Once you are logged in, click on "Edit addresses" to change your details.
order
Please contact our sales team on +49 (0) 2129 - 3620 080
Yes, we accept orders by telephone. Please call us on +49 (0) 2129 - 3620 080 and one of our sales representatives will be happy to help you.
Depending on the size, your order will be delivered by post or courier.
If you would like to collect your order, please call us on +49 (0) 2129 - 3620 080 and we can arrange collection.
A different minimum order quantity applies for each product. Please refer to the respective product page for clarification.
We accept the return of unused standard items. Printed or customised bag designs cannot be returned unless they are faulty. Further information can be found on our General Terms and Conditions page.
In this case, if you were logged in at the time, your items will still be in your shopping basket when you visit the website again. If you have any problems with an order, please contact us.
We accept payments via Paypal, Visa, Mastercard and Amex. We also accept Google Pay and Apple Pay for these mobile users.
Talk to us and we will be happy to advise you further on the requirements for opening a credit account with us. Please call us on +49 (0) 2129 - 3620 080.
As soon as you have placed an order with VAT, you will automatically receive an invoice.
You will automatically receive an invoice if you have placed an order that includes VAT.
All transactions are processed via Shopify or PayPal, companies trusted by millions of organisations worldwide for online shopping. Versapak does not store any of your card information. Your payment is processed via Shopify Payments or Paypal's online system, which is encrypted and secure.
delivery
If you have ordered a stock item, your order will be with you in 1-3 days. For items that are not in stock or that are customised, the delivery time is approx. 4-6 weeks. This may vary depending on capacity utilisation. You can find further information on the respective product page or contact us. We can then give you a more precise time frame.
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Yes, we can deliver anywhere in the world. Further information can be found on our "Delivery and returns" page.
Website
If you are experiencing technical difficulties, please email marketing@versapak.co.uk mit for details of the problem. A member of the team will then take care of it and get back to you.
Versapak has two different websites:
Versapak UK/ROW - www.versapak.co.uk
Versapak Europe - www.versapak.de
Do you need help?
Chat online (Mon.-Fr.) with our teamLive chat support
Talk to us online (Mon.-Fr.) with our team.FAQ area
Answers to frequently asked questions.
