Frequently Asked Questions

We can make any bag—whether we customize one of our existing bags or design something completely new. Please see our section for custom bags for further information.

We can print all our bags with the logo of your choice. Please see our section for custom bags for further information.

Yes, we charge a setup fee. Additional costs apply for printed colors; the first color is free, and a fee is charged for each additional color. Please contact us for further information.

Versapak recommends the T2 security seal. We have 3 other types of closure mechanisms and seals available—the Versapak T-seal, the Versapak Button seal and the Versapak Arrow seal. Click hereto learn more.

Our stock security seals are either plain or numbered, but we can add barcodes, QR codes, and personalization.

Yes, you can! Versapak security seals can be recycled in the same way as any other recyclable waste. We also operate a take-back program for your seals, whereby we take back used Versapak security seals and process them into new ones. Get in touch with usto learn more.

Versapak T2, T, Button, Arrow, and VersaLite+ seals are made from recycled plastic. Click here for further information about our security seals.

Visit the screen to account registration and click "Register here" to create a new account. Or simply place an order, and we will automatically create an account during the process.

No, you can place an order as a guest. After placing your order, you will have the option to set a password and create an account on the website.

Click on the "My Account" button at the top of the page. You will then see a "Forgot Password" link or click on "Forgot Password." Enter the email address you used to set up the account, and you will receive a link to reset your password via email.

Click here to log in to your account, or click on the "My Account" icon at the top of the page. Once you are logged in, click on "Edit Addresses" to change your details.

Please contact our sales team at +49 (0) 2129 - 3620 080.

Yes, we accept orders by phone. Please call us at +49 (0) 2129 - 3620 080 and one of our sales representatives will be happy to assist you.

Depending on the size of your order, it will be delivered by mail or courier.

If you would like to pick up your order, please call us at +49 (0) 2129 - 3620 080 and we can arrange for pickup.

A different minimum order quantity applies to each product. For clarification, please refer to the respective product page.

We accept returns of unused standard items. Printed or custom-made bag designs cannot be returned unless they are faulty. For more information, please see our Terms and Conditions page.

In this case, if you were logged in at the time, your items will still be in your shopping cart when you visit the website again. If you have any problems with an order, please contact us.

We accept payments via PayPal, Visa, Mastercard, and Amex. For mobile users, we also accept Google Pay and Apple Pay.

Talk to us and we will be happy to advise you on the requirements for opening a credit account with us. Please call us at +49 (0) 2129 - 3620 080.

Once you have placed an order with VAT, you will automatically receive an invoice.

You will automatically receive an invoice when you place an order that includes VAT.

All transactions are processed through Shopify or PayPal, companies trusted by millions of organizations worldwide for online shopping. Versapak does not store any of your card information. Your payment is processed through Shopify Payments or PayPal's online system, which is encrypted and secure.

If you have ordered an item that is in stock, your order will be delivered within 1-3 days. For items that are not in stock or are custom-made, the delivery time is approximately 4-6 weeks. This may vary depending on workload. For more information, please refer to the respective product page or contact us. We will then be able to give you a more accurate timeframe.

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Yes, we can deliver anywhere in the world. For more information, please visit our "Delivery and Returns" page.

If you are experiencing technical difficulties, please send an email to marketing@versapak.co.uk with details of the problem. A member of the team will then look into it and get back to you.

Versapak has two different websites:

Versapak UK/ROW – www.versapak.co.uk

Versapak Europe - www.versapak.de